How do I make a reservation with AE Limo Service?
Booking your luxury transportation is simple and convenient. You can reserve your vehicle 24/7 through our secure online booking portal, or you can speak directly with our customer service team by calling us. For detailed inquiries, you can also email us. We recommend booking at least 24 hours in advance, especially for special events, to ensure vehicle availability.
What happens if my flight is delayed or arrives early?
You don't need to worry about flight changes. We use advanced flight tracking software to monitor all incoming flights for our airport transfer clients. Your chauffeur will automatically adjust the pickup time based on the flight's actual arrival, ensuring they are waiting for you when you land, whether you're early or delayed.
What is your cancellation policy?
We offer a flexible cancellation policy for your peace of mind. For most standard reservations, such as sedan or SUV airport transfers, you can cancel free of charge up to 24 hours before your scheduled pickup time. For specialty vehicles like stretch limousines or party buses, and during major events, different terms may apply. All cancellation policies are clearly stated in your written confirmation.
How will I find my chauffeur at the airport?
We ensure a seamless and stress-free airport pickup experience. For all airport arrivals, we offer a complimentary "meet and greet" service. Additionally, you will receive your chauffeur's name and contact number via text or email prior to your pickup, so you can easily connect upon arrival.
Can I make special requests for my journey?
Absolutely. We specialize in personalizing our services to make your trip perfect. Whether you need a child car seat for a family transfer, specific beverages stocked for a celebration, or decorations for a wedding limousine, please let us know during the booking process. We are happy to accommodate your requests to enhance your experience.
What types of vehicles are in your fleet?
Our diverse fleet includes a range of modern, meticulously maintained luxury vehicles to suit any occasion or group size. We offer luxury sedans, executive SUVs, classic stretch limousines, spacious luxury sprinter vans, and fully-equipped party buses. You can view details and images of our vehicles on our "Fleet" page to select the perfect ride for your needs